ABOUT USThe Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers' homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTIONAbout the roleThis is a 6-month fixed term contract working 39 hours per week, Monday to Friday. We are currently working in a Hybrid style with a 3 day office requirement.
The successful candidate will provide administrative support to the regional operational team to deliver effective resource management for maintenance repairs and empty homes. You will provide our customers with prompt, professional and accurate information. You will work with contactors, customers, and colleagues to resolves queries in a timely manner. You will work to ensure that data and information is updated on our systems so a keen eye for detail is essential.
What we're looking forWe're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced Coordinator, but you'll also have great customer service skills.
You'll also be able to demonstrate:
- Experience of working in a customer focused environment.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases.
- Experience of working with Microsoft office including Word and Excel.
If you are interested in this vacancy and would like to apply for this role, please review the role profile to view all the key responsibilities and then submit your CV.
Benefits• Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay Annual Performance Score bonus subject to eligibility
• Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options There are a couple of health care schemes available depending on the post grade
• VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme
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